Refund & Cancellation
At Kesha Hair, customer satisfaction is our priority. If you're not fully happy with your order, please review our refund and cancellation terms below:
✅ Refund Policy
Due to the nature of personal care products, we do not accept returns or exchanges once the product is delivered. However, we will offer a refund or replacement in the following cases:
- You received a wrong item
- The product arrived damaged or defective
- Your order was not delivered
To request a refund, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the product and packaging
- A brief description of the issue
📧 Email: keshahair11@gmail.com
If approved, your refund will be processed to your original payment method within 5–7 business days.
❌ Cancellations
- Orders can be cancelled within 2 hours of placing the order.
- Once shipped, orders cannot be cancelled.
To cancel, please contact us immediately at:
📞 +91 9836608907
📧 keshahair11@gmail.com
ℹ️ Note:
- We do not offer refunds for personal dislike, allergic reactions, or delay caused by courier services.
- All claims are subject to verification and approval by our team.